When small and home-based businesses plan to implement an answering service, affordability is the key factor that comes under consideration. Choosing a hosted PBX phone service will be the best affordable answering solution for small business enterprises.
Hosted PBX systems make available a number of innovative and cost-saving communication features through VoIP technology. It offers all the main features of a standard PBX system, but is cost-efficient at the same time. It requires less infrastructure cost; users need not buy any additional equipment. As the answering service is hosted, there is no need to pay any maintenance or upgrade cost.
With robust communication features, a hosted answering service can meet the needs of all types of small and medium sized businesses. It offers the convenience of choosing the number of extensions and features as per your business requirements. Hosted answering features can be integrated with your local business number or toll free number. You can present a unified company image under one main business number. With a single number, your customers can reach you whether you are in the main office, branch office or at home.
From initial call attending to call routing and call management, the hosted system handles all functions in a professional manner. The automated attendant efficiently attends incoming business calls with custom professional greetings. Major communication features include: call forwarding, call transfer, call screening, caller-ID, direct inward dial, voicemail messaging, fax to email and many more. You can view call records, check voice mail messages, fax messages and more via web-based call management tool.
With a hosted answering service, small businesses can enjoy cost savings and productivity benefits without the risk of heavy capital investment. Moreover, your customers and associates can call you at low long distance call rates.
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